Frequent Asked Questions
Do you have a Satisfaction Guarantee?
We have built our business on reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things will from time to time get missed. If you’re not satisfied with the job we did, please notify us within 24 hours of service completion, and we’ll return and complete the job to your satisfaction.
How do I contact you?
We answer all phone calls and emails received between 8:30 a.m. and 6:00 p.m. If you leave a voicemail or send an email outside these hours we will respond no later than 10:00 a.m. the following day. Please feel free to leave a note with comments, needs, likes, dislikes, etc. We are here to serve you and your input is invaluable and appreciated. Emailing (firstname.lastname@example.org) is another way to let us know what your needs are and how we are doing.
Will I have the same Cleaner each visit?
We make every effort to assure you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc. we may occasionally need to replace your cleaning technician. We will always be respectful in your home.
There is not any smoking, eating or drinking (other than water) in your home, nor do they watch TV or play the radio. They do not answer the phone or door.
Our only purpose while in your home is to clean.
What supplies do I need to provide?
We provide our own cleaning products including cleaning agents and microfiber towels. We pride ourselves in our state of the art cleaning practices. If you have specific products you prefer, just leave them out and we will gladly use them. To avoid the transference of dirt and dander we ask that you provide a good working vacuum and a roll of paper towels.
When do the cleaners visit?
Please allow us the flexibility of scheduling our cleaning between 8:00 a.m. and 4:00 p.m. We try to schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time we will make every effort to accommodate your request however no times are guaranteed.
Must I be at home when you clean my house?
It’s your choice. Many customers prefer to give us a key. Others leave us a key in a safe place each visit. Others are home while we clean.
How do I schedule a change?
We do our best to stay on schedule. However, if a change is necessary we will let you know as soon as possible and would ask that you do the same. Please go through the office for scheduling changes, not your cleaner. If you are going out of town, rather than cancel we would like this opportunity to do some deeper cleaning projects such as scrub baseboards, clean the oven or refrigerator, organize the pantry, etc.
What if I do not want a room cleaned?
Please close the door to any rooms you do not wish to have cleaned and we will focus our energies elsewhere.
Do I need to pick up before the cleaner arrives?
The better your house is picked up the better job we can do for you. If there are dishes, laundry, projects etc. - no problem, we will skip these areas until the next visit. Often putting clutter in a container (Dollar Store is good for this) helps. Getting things up off the floor by putting them on beds or the couch helps too. If you just can’t get things organized before we come, no problem, just know we will clean what we can get to.
How do I pay for residential cleaning services?
Payment by check or cash is due in full on the day of your service and should be left on the kitchen counter. Checks are to be made out to Steamy Cleaning Services. If payment is not received or is not left a $5.00 Billing Service Charge will be added unless prior arrangements have been made. You may also mail or leave a check for the entire month at the time of your first cleaning. A fee of $25.00 will be charged for each NSF check returned by the bank.
What are your holidays?
We work every day with exception of New Years Day, Easter Day, Independence Day, Thanksgiving Day and Christmas Day. Please check your calendar in advance and let us know if we need to reschedule to avoid a Late Cancellation Fee.
How do you handle my security system?
If your home is equipped with a security system, please ensure that it is in the “off” position or call our office with the code and proper directions for use. If the code should change please let us know so you do not incur a lock out charge.
What happens if something is broken?
If you have something that is priceless and/or irreplaceable please put it away. It is very rare, but occasionally something gets broken. Your house cleaner will let our office know right away, leave you a note and the item. If you would like to to replace it, we will do our best, but this is not always possible. Please inform us at your initial cleaning of items in your home that we should avoid and/or are in ill repair, i.e. a picture not professionally hung, loose knobs/handles, etc.
What do you do with pets?
We love pets! However due to potential health risks, we do not clean litter boxes, urine or feces. If you have a pet that is the least bit aggressive, it will need to be absent from the areas we are cleaning.
Can i tip my cleaner?
Tipping your cleaner(s) is optional and always welcome. Tips may be given directly to your cleaner(s) or added to your check.
What happens if I cancel or change my time?
We allocate a block of time for the cleaning of your home, If you request a schedule change, we require 24 hours advanced notice to avoid a $50 fee. If we do not receive a personal phone call or email within 24 hours of your cleaning time, or we are locked out you will be charged $50.00. The best way to assure this does not happen is to have a key kept somewhere discreet near your home. Your time slot is yours, it is reserved for just you, if you cancel last minute it cannot be filled! Scheduling arrangements and changes need to be done through our office.
Enjoy a fresh, clean and invigorating house or office with meticulous Cleaning Services. Please fill out the free cleaning estimate form on this page or call us to
schedule your FREE estimate! We will use this information to start a dialogue in order to provide you with a variety of options for every budget. CALL TODAY (617) 551-1195